Administrator

Handle daily office administrative tasks , filing, data entry, and documentation. Answer customer enquiries via phone, WhatsApp, email, and other channels. Schedule and coordinate aircon installation, servicing, repair, and maintenance appointments . Assign jobs to technicians and follow up on job status and completion . Maintain customer records, service histories, warranties, and maintenance contracts. Coordinate with technicians regarding parts, tools, materials, and site requirements . Follow up with customers on quotations, outstanding payments, appointments, and service issues. Manage inventory records for aircon spare parts and consumables. Prepare daily/weekly job schedules and management reports . Ensure customer complaints and service requests are properly recorded and followed up.