Customer Success & Marketplace Support Intern

Customer Success Entebbe/Kampala On-site Internship About SpareHub SpareHub is a vehicle-intelligence and automotive technology ecosystem connecting vehicles, drivers, vendors, mechanics, businesses, and automotive data through digital infrastructure. We're building the platform that gives every vehicle a digital identity — and the tools that keep Africa moving forward. Requirements

Strong communication skills Patient and comfortable helping different types of users Good problem-solving ability Organized and responsive Comfortable using digital platforms and smartphones Ability to communicate professionally through phone, WhatsApp and other digital channels Interest in technology, automotive or customer experience is an advantage

Role Description SpareHub is building a smarter way for drivers, mechanics and businesses to find the automotive parts they need. We are looking for a Customer Success & Marketplace Support Intern to help users navigate the platform and make sure requests for parts actually move toward useful results. What You Will Do

Help drivers and mechanics understand and use SpareHub. Assist users with vehicle registration, parts searches and marketplace requests. Help connect customers with relevant vendors. Follow up on parts requests and customer enquiries. Communicate with vendors regarding customer requests when necessary. Identify recurring customer problems and report them to the product team. Document useful feedback from users. Help improve the overall customer experience on the platform. What You Will Learn This role provides practical experience in customer success, marketplace operations, technology products and early-stage startup operations. What We Offer Hands-on experience in a technology startup Direct mentorship Exposure to automotive technology Stipend Potential continued opportunities based on performance

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