People Business Partner

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram https://www.instagram.com/sondermind/?hl=en, Linkedin https://www.linkedin.com/company/sondermind/, and Twitter https://twitter.com/SonderMind?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor.

At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions.

About the Role

At SonderMind, we believe that an exceptional employee experience fuels performance, belonging, and growth. As a People Business Partner, you’ll serve as a strategic and operational HR leader to executives, managers, and teams, helping to build the programs, processes, and moments that define how our people strategies aligned to business priorities come to life.

You bring deep HR expertise, sound judgment, and a bias for action. Whether you’re coaching leaders through organizational change, partnering on performance or development planning, or supporting program design that scales a strong and connected culture, you approach each interaction as an opportunity to strengthen employee engagement, experience, and enable teams to drive high-quality business outcomes.

You’re skilled at proactively diagnosing issues, anticipating needs, and building practical solutions that balance empathy and accountability. You also understand and work with our internal team members to ensure our programs are consistent, data-informed, and aligned to SonderMind’s values.

Your partnership helps leaders grow, teams perform, and every SonderMinder have the opportunity to make this a career-defining place to work.

What you'll do

• Act as the primary strategic HR partner for our non-exempt support, service, finance and legal functional leaders, from line managers to executives

• Design and deliver targeted solutions with a high degree of focus on scale and growth, including strategic planning, visioning, performance management, talent assessment, change management, and team building

• Manage and facilitate company programming, like but not limited to: Career Connect (performance reviews), calibrations, manager workshops, and engagement survey readouts/action planning

• Support business priorities with people strategies by diagnosing organizational needs, identifying talent gaps, and partnering with leaders to design and implement practical talent solutions that scale

• Leverage your expertise to perform as a functional SME in one or more areas of the People function for SonderMind, being a critical leader in that space

• Use insights and data to anticipate people-related challenges, propose proactive solutions, and contribute to the People Team strategy and planning

• Manage HRIS updates, employee records, and update operational workflows to ensure data accuracy and a smooth employee experience; leverage AI-based tools to replace tasks or do work more effectively

Success in this role

At the end of your first 90 days, you’ve:

• Handled multiple transactions and HR operational processes independently (onboarding, offboarding, performance management conversations, etc.)

• You’ve established a strong foundation with leaders in the business and positioned yourself as their thought-partner and confidant for basic coaching, guidance, etc.

• You’ve gathered initial employee sentiment (formally or informally), surfaced insights to the People team leadership, and have accomplished one significant organizational or programmatic win

• You have a strong understanding of our business and can speak to the nuances of what we do and who we are, as well as our senior leadership.

After 90 days, ongoing, success looks like:

• You handle HR transactions and processes independently, with a high degree of accuracy and employee-centric service

• You have a working model for developing, analyzing, and iterating on initiatives to enhance engagement and retention

• Leaders routinely meet with you or seek your counsel when it comes to talent initiatives within their organization

• You play a visible role in reinforcing SonderMind’s culture - recognizing milestones, celebrating wins, connecting employees to purpose, and strengthening a sense of belonging

• You are a role model for a continuous-improvement mindset and drive data-driven, independent organizational improvements, with a strong focus on engagement and retention

Who You Are

• 5+ years of professional HR experience, especially supporting service or sales leadership.

• Experience helping global and/or highly matrixed organizations scale.

• Confidence navigating spreadsheets, HRIS platforms, and employee data.

• Solid knowledge of HR fundamentals, including policies, processes, and employee lifecycle best practices.

• Proven experience building trust and strong partnerships, especially with executive-level leadership

• Demonstrates solid judgment and experience assessing risk relative to the business

• Strong consulting, coaching, and facilitation skills

• Effective communication and critical thinking skills

• Demonstrates empathy and experience driving community-building work

• A proactive, resourceful mindset in the face of ambiguity

• Experience supporting non-exempt or hourly employee populations.

Our Benefits

The anticipated salary rate for this role is between $112,000 - $126,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work

• A generous PTO policy with a minimum of three weeks off per year

• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)

• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options

• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.

• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)

• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary

• Travel to Denver 1x a year for annual Shift gathering

• Fourteen (14) company holidays

• Company Shutdown between Christmas and New Years

• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Our Hiring Process & Use of AI

At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application.

All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates.

We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at talent@sondermind.com.

Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.