Customer service agent / C1 English

Customer Service Representative | C1 English Required

On-site | Barranquilla & Cali

Are you passionate about delivering exceptional customer service and helping others find solutions?

Were looking for Customer Service Representatives with strong communication skills and advanced English proficiency to join a growing team supporting the healthcare industry in the United States.

What youll do:

• Manage inbound and outbound communications via phone and email.
• Assist customers and service providers with inquiries and issue resolution.
• Follow up on claims, billing concerns, and customer requests.
• Maintain accurate documentation across internal systems.
• Collaborate with multiple teams to ensure an excellent customer experience.

What were looking for:

• Minimum 1.5 years of experience handling calls and email tickets.
• English level C1 (mandatory).
• Strong communication and problem-solving skills.
• Comfortable working with computer systems and office tools.
• Healthcare or insurance experience is a plus, but not required.

Schedule:

Monday to Friday

Shifts scheduled within the time frame of 6:00 a.m. to 7:00 p.m., according to Colombian labor regulations.

Location:

100% On-site.

-Requerimientos- Educación mínima: Bachillerato / Educación Media años de experiencia Idiomas: Inglés Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante