Room Service Manager - Soho Farmhouse

The Role…

At Soho House, a Room Service Manager is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery.

You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards.

This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team.

What's in it for you?

Weekly Pay

Team meal whilst on shift prepared by our chefs

Soho Friends Membership

50% Team discount on Food & Drink, 7 days a week

Staff Room Rates

Health Cash Plan (option to up to 2 additional dependents)

Dental Plan (option to add up to 2 additional dependents)

Birthday Day Off after 1 years' continuous service

Up to 50% Staff Discount on Cowshed & Soho Home

In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

Free Counselling Sessions

Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key Duties...

Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service

Take full ownership of service standards, presentation and guest experience within the department

Manage, develop and inspire the Room Service team, creating a positive and high-performing culture

Oversee scheduling, labour control and resource planning to meet business needs

Monitor service times, identify areas for improvement and implement solutions to drive efficiency

Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations

Manage stock control, ordering and cost efficiencies within the department

Handle escalated guest feedback, resolving issues with professionalism and care

Ensure full compliance with food safety, hygiene and health & safety standards

Lead training, onboarding and continuous development of team members

Support wider operational initiatives and contribute to overall House performance

What we are looking for...

A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service. You’ll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences.

3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&B

Previous Management, Supervisory or team leadership experience

Excellent interpersonal skills and ability to build strong relationships (internal and external)

Strong attention to detail and presentation

Excellent customer service and problem-solving skills

Fluent in English

Highly organised and reliable

Ability to work and maximise relationships within a diverse team

Computer literacy within Opera, Micros and Open Table are advantageous

Physical Requirements:

Must be over the age of 18

Must be able to seize, grasp, turn and hold objects by hand

Able to work on your feet for at least 8 hours

Occasionally kneel, bend, crouch and climb as required