Executive Dining, Conference Concierge Manager (81250002)

Reimagining the Workplace Experience with Sodexo Corporate Services 

At Sodexo, we go beyond traditional workplace solutions to create environments where employees thrive. From innovative culinary programs that bring daily delight to integrated facilities management that fosters productivity and well-being, our team plays a vital role in shaping thriving workplaces.  At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.  

What You'll Do  Job Summary  The Conference Concierge serves as one of the primary point of contacts for event attendees, delivering high-quality, personalized support to ensure a seamless and exceptional conference experience. This role focuses on guest services, logistical planning, problem resolution, and on-site assistance, helping attendees navigate the event and access all services with ease.  Key Responsibilities  Attendee Support & Guest Services  Provide a welcoming and professional first point of contact for all conference participants 

Staff concierge or information desks throughout the event 

Help manage registration check-in and badge distribution when needed 

Support attendees with wayfinding, accessibility needs, and troubleshooting 

On-site Event Execution  Oversee event setup, operations, and breakdown 

Troubleshoot issues in real time to ensure smooth event delivery 

Ensure compliance with safety, accessibility, and company standards 

Address and resolve attendee concerns promptly and professionally 

Escalate issues to event management team when required 

Deliver solutions that enhance attendee satisfaction 

Provide dedicated assistance to VIPs, clients, executive and those identified as in need  

Coordinate special requests as needed 

Ensure a high-touch, premium experience for priority guests 

Liaise with vendors, suppliers, sponsors, and partners 

Post-Event Evaluation  Gather feedback from attendees and stakeholders 

Provide feedback on event performance 

Report common inquiries or issues to support future event improvements 

Recommend improvements for future events 

What You Bring  Qualifications & Requirements  A significant interest, relevant experience and/or education in hospitality, tourism, or events is a must 

1–3 years of experience in hospitality, customer service, events, or concierge roles 

Strong interpersonal and communication skills with fluency in MSOffice suite platforms 

Professional, friendly, and approachable demeanor 

Ability to remain calm and solution-oriented under pressure 

Strong organizational and multitasking abilities 

Familiarity with event environments or conference operations is an advantage 

Flexibility to work evenings and/or extended hours during events

Key Competencies Customer service excellence 

Communication and active listening 

Problem-solving and conflict resolution 

Attention to detail 

Adaptability and responsiveness 

Cultural awareness and professionalism 

A sense of humour and desire to truly enjoy one’s workplace 

Work Environment  On-site at conference centre 

High-energy, fast-paced environment with frequent interaction with clients, guests & attendees 

Requires standing for extended periods and moving throughout the venue 

Why Sodexo?  Because we bring the best of everyday to corporate spaces. That means:  Memorable food that fuels body and spirit 

Exceptional spaces that inspire 

A culture of safety, respect, and belonging 

Opportunities to grow, learn, and thrive 

A chance to be part of something bigger, supporting vibrant workplaces and empowering teams to succeed. 

An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards  here  

And so much more!      

Ready to Join Us?  If you’re passionate about making a real impact and helping organizations succeed, join us and be part of a team dedicated to enhancing the everyday work experience.  Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.    We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.    Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact.  Thank you for your interest in Sodexo.  Please note that only those candidates under consideration will be contacted.  

Curious to learn more? Discover why Sodexo is more than just a job - follow us on social!  Instagram:  @SodexoCanada   LinkedIn:  Sodexo Canada Careers   Facebook:  Sodexo Canada