Customer Support Specialist (Farsi - Kurdish - Arabic)

We are looking for an experienced, professional, and customer-focused Customer Support Specialist to join our team. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and previous experience in customer support or sales.

This position requires working with customers from different backgrounds and handling inquiries accurately, professionally, and efficiently.

Provide professional customer support through online communication channels.

Handle customer inquiries, requests, and complaints efficiently.

Investigate customer issues and provide appropriate solutions.

Follow up on unresolved cases and coordinate with relevant internal departments.

Maintain accurate records of customer interactions and cases.

Use CRM and customer support systems to manage conversations and customer information.

Identify recurring customer issues and report them to the relevant teams.

Follow internal procedures and service quality standards.

Maintain a professional and customer-oriented approach in all communications.

Handle sensitive customer information responsibly and confidentially.

Language Requirements

The following language requirements are mandatory :

Fluent English

Fluent Persian (Farsi)

Fluency in at least one of the following languages:

Kurdish

Arabic

Candidates who speak both Kurdish and Arabic will have an additional advantage.

Required Qualifications

Minimum 1 years of professional experience in Customer Support, Customer Service, or Sales.

Strong written and verbal communication skills.

Strong problem-solving and decision-making abilities.

Ability to communicate professionally with different types of customers.

Hands-on experience with CRM, customer support, and other relevant computer software .

Good general computer skills and ability to quickly learn new systems and tools.

Ability to handle multiple conversations and tasks simultaneously.

Strong attention to detail and organizational skills.

Ability to remain professional and effective when handling difficult or dissatisfied customers.

Experience

Minimum 3 years of relevant experience in Customer Support, Customer Service, or Sales.

Employment Type

Full-time