Assistant Director / Deputy Director, Supporters Engagement (CEP)
Privaloma:Lead
Assistant Director / Deputy Director, Community Engagement and Partnerships
The Assistant Director / Deputy Director of Community Engagement and Partnerships (CEP) leads the Society's strategies by building meaningful, long-term relationships that advance the wellbeing of children, youth and families in Singapore. Reporting to the Head, the role provides strategic leadership to strengthen supporter engagement, develop high-performing teams and ensure that the Society continues to grow a sustainable community of supporters The role works closely with internal and external stakeholders to translate strategy into execution while maintaining strong governance and operational excellence.
Key Responsibilities
- Strategic Leadership and Organisational Development
- Provide leadership and direction to teams responsible for donor engagement, volunteer engagement and partner engagement, fostering a collaborative, relationship-centred and high-performing culture.
- Translate organisational priorities into practical engagement strategies that strengthen supporter acquisition, retention and long-term sustainability.
- Coach and develop managers and team members to build capability, accountability and professional growth.
- Champion innovation by identifying new opportunities, engagement approaches and partnership models that strengthen the Society's reach and impact.
- Support the Head of CEP in developing policies, frameworks, SOPs and governance practices that enable effective supporter engagement.
- Supporter Engagement and Partnership Development
- Lead the cultivation and stewardship of strategic donors, corporate partners, foundations, philanthropists and key stakeholders to strengthen long-term relationships with the Society.
- Represent the Society at external engagements and discussions to strengthen awareness and build meaningful collaborations.
- Work closely with Centre and Department Heads to identify partnership opportunities that enhance programmes, services and organisational capability.
- Guide the development of engagement strategies that deliver meaningful supporter experiences and encourage sustained commitment.
- Performance, Governance and Risk Management
- Drive fundraising and supporter engagement performance by reviewing portfolio performance and ensuring achievement of the department’s objectives.
- Establish clear performance expectations, monitor organisational risks and ensure timely mitigation of issues relating to supporter engagement.
- Ensure compliance with organisational policies, safeguarding requirements, due diligence processes and regulatory obligations relating to fundraising, volunteers and partnerships.
- Prepare strategic reports, insights and recommendations for Management and governance committees to support informed decision-making.
- Resource Sustainability and Continuous Improvement
- Monitor supporter trends, fundraising performance and sector developments to identify opportunities for growth and continuous improvement.
- Encourage data-informed decision-making and the effective use of supporter insights to strengthen engagement strategies.
Qualifications and Experience
- Postgraduate qualifications preferred.
- At least 8–12 years of relevant experience in the social service or non-profit sector.
- Proven experience leading teams and translating strategy into operational outcomes.
- Proven experience managing relationships with donors, corporate partners, volunteers or community stakeholders.
- Experience in governance, safeguarding, compliance and risk management within external engagement functions will be advantageous.
- Excellent communication, stakeholder engagement and leadership skills.
Personal Attributes
- Compassionate and purpose-driven leader who enjoys building meaningful relationships.
- Confident, approachable and comfortable representing the organisation externally.
- Proactive, strategic and solutions-oriented with a growth mindset.
- Strong organisational judgement and ability to balance relationship-building with governance requirements.
- High integrity and strong commitment to the well-being and protection of children.