Systems Application Engineer: 1 Year Contract

You'll make a difference by:

Providing Level 2 technical support for mission-critical applications , troubleshooting and resolving complex system issues during the maintenance and support phase in collaboration with internal technical teams and customers.

Testing and validating system updates , supporting pre- and post-release testing of application, software, and firmware updates to ensure stability and performance.

Investigating and resolving incidents and defects , conducting root cause analysis and implementing fixes to minimize operational disruption.

Communicating technical findings and progress clearly to customers , ensuring transparency on issue status, resolution timelines, and corrective actions.

Monitoring system health and performance , identifying risks proactively and supporting customers in maintaining system reliability.

Assessing and coordinating support ticket escalation , prioritizing and collaborating with internal teams to resolve issues based on business impact.

Your defining qualities:

Strong foundation in IT systems and infrastructure , with a degree in IT, Computer Science, Engineering, or equivalent hands-on experience.

3–5 years of hands-on experience in Linux environments , including troubleshooting and system administration.

3–5 years of experience working with SQL and databases , with the ability to support data analysis and issue resolution.

Familiarity with virtualization and infrastructure technologies , such as VMware, servers, storage, firewall, and networking environments.

Experience working in a structured technical support or service environment , managing tickets within defined service levels.

Customer-oriented and adaptable mindset , with strong communication skills and willingness to support after-hours or on-call when required.

Strong analytical and planning skills;

Good communication and presentation skills;

Excellent problem-solving skills;

Strong foundation in IT systems and infrastructure

3–5 years of hands-on experience in Linux environments

3–5 years of experience working with SQL and databases

Familiarity with virtualization and infrastructure technologies

Experience working in a structured technical support or service environment

Customer-oriented and adaptable mindset