Senior Manager, Client Strategy - Non-RTW/Accessories

Join ShopMy - Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the role…

As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients — owning day-to-day account management and overall client satisfaction within our Non-RTW/Accessories pod. The retention of our brands is at the forefront of ShopMy's focus, and you will play a crucial role in our growth, scale, and success. To thrive in this role, you must be organized, engaged, detail-oriented, and well-versed in advising on affiliate marketing programs — while consistently elevating our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Senior Managers are self-starters who act with limited guidance in a fast-paced environment.

Your Impact to The Role:

Create a relationship as a deeply trusted advisor with brand executives across the non-RTW/accessories sector

Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients

Drive high retention while consistently identifying expansion opportunities through new product adoption, subscription growth, and data-backed strategic recommendations

Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget

Identify and create solutions for day-to-day issues impacting business across multiple accounts

Deliver timely, accurate, and professional support to accounts — timeliness is key

Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities

Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners

Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team

You Are Energized By:

Building trusted relationships with senior marketing leaders at leading brands

Translating complex data into clear, strategic narratives that drive investment decisions

Managing high-impact, high-visibility accounts where execution and strategy must both be exceptional

Navigating ambiguity and solving nuanced business challenges

Elevating the sophistication of affiliate and creator programs

Coaching and leveling up teammates around you

What We Are Looking For:

6+ years of experience in account management, with experience working with large non-ready to wear accounts (accessories, shoes, intimates, swimwear, etc.)

Demonstrated experience managing enterprise or highly complex brand relationships

Proven track record of driving retention, expansion, upsell, and long-term account growth across strategic customer accounts

Experience engaging executive stakeholders and influencing decision-making

Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment

Strong analytical instincts with the ability to turn performance data into strategic insight

Exceptional communication and executive presence

Ability to thrive in a fast-paced, high-growth environment

Bachelor's degree required

Bonus Points:

Deep passion and understanding of the creator economy

Experience in SaaS Customer Success with a track record of exceeding client expectations

Familiarity with affiliate marketing platforms and performance marketing

Experience working in a startup environment

NYC-preferred

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range $135,000 — $150,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission, and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

Benefits & Perks

ShopMy invests in more than compensation. We support your health, your growth, and your life outside of work.

Equity in ShopMy - Every employee is an owner; all roles receive equity

Monetize Your Influence - Every employee builds and grows their own ShopMy page

401(k) with Company Match - 3% employer contribution, fully vested

Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage

Mental Health Support and More - We offer employees and their dependents virtual mental health support, urgent care, and primary care visits at no cost

Flexible PTO - Take the time you need, including your birthday off

13 Company Holidays

14 Weeks of Paid Parental Leave

Remote-First Culture with an NYC HQ - Some teams may have different location requirements

Workplace & Wellness Stipends - Support for wellness, home office needs, and a Wellhub membership

Disability & Life Insurance - 100% employer-paid

Health Care FSA/HSA

Annual Company Offsite

Quarterly Team Co-Locations