Contract Sales Operations & Strategy Associate (6-Months)

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

About the Role Ready to play a key role in driving merchant growth and business performance? Join ShopBack Pay as a Sales Operations & Strategy Associate, where you’ll work closely with our Business Development team to support merchant acquisition, engagement, and operational excellence. This role offers hands-on exposure to the end-to-end business development lifecycle, while contributing to process improvements and scalable growth initiatives in a fast-paced environment.

Your Adventure Ahead Lead Generation & Prospecting: Support the Business Development team in identifying, prospecting, and qualifying potential merchant partners to drive pipeline growth for ShopBack Pay

Merchant Engagement & Retention: Proactively engage existing merchants to reduce dormancy, strengthen relationships, and identify opportunities to grow their business on the platform

Merchant Onboarding: Assist merchants through the onboarding journey, including operational coordination and setup support to ensure a smooth launch experience

Sales Operations & Performance Optimisation: Support initiatives to improve merchant performance and overall sales effectiveness through data analysis, reporting, and operational insights

Process Improvement & Automation: Leverage AI tools and automation to streamline workflows, improve productivity, and scale internal business development processes

Cross-functional Collaboration: Work closely with internal stakeholders across commercial, operations, and product teams to support merchant growth initiatives and operational excellence

Market & Competitive Insights: Stay informed on market trends, competitor activities, and the local merchant landscape to support business development strategies and decision-making

End-to-End Business Development Exposure: Gain hands-on experience across the full merchant lifecycle, from prospecting and onboarding to account growth and relationship management

Essentials to Succeed Diploma or Bachelor’s degree in Business, Marketing, Economics, or a related field

Available for a full-time 6-month contract

Strong interest in business development, sales operations, partnerships, or fintech/e-commerce industries

Prior internship or experience in sales, operations, partnerships, customer success, or related functions is a plus

Good understanding of the Hong Kong market and merchant landscape is advantageous

Strong communication and interpersonal skills, with confidence engaging external stakeholders

English and Cantonese proficiency required for communication with merchants and stakeholders

Strong analytical, problem-solving, and organisational skills with attention to detail

Comfortable working in a fast-paced and dynamic environment

Proactive, adaptable, and eager to learn with a strong sense of ownership

Experience leveraging AI tools, automation platforms, or data-driven workflows to improve efficiency and productivity

ShopBacker Traits Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done. Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters. Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar. Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way. What's in it for ShopBackers Career growth opportunities to take on greater challenges that help you realise your ambitions. Be part of a winning team on a journey to global scale. Competitive compensation based on performance. Candid, open, and collaborative culture where feedback is valued.