Restaurant Manager

Company Overview

Shish Mahal Restaurant & Pub at Village Hotel Albert Court offers authentic Royal Indian and Nepalese cuisine in Singapore. Known for its warm atmosphere, diverse drinks, and catering services, it delivers a memorable dining experience with a focus on quality and tradition.

Job Summary

Lead the daily operations of Shish Mahal Restaurant & Pub, managing front-of-house and bar teams to deliver exceptional guest experiences, ensure compliance, control costs, and drive revenue growth in a dynamic hospitality environment.

Responsibilities

• Oversee end-to-end daily restaurant and bar operations to ensure smooth, high-quality service during lunch, happy hour, and dinner
• Lead, roster, train, and develop front-of-house and bar teams to uphold service standards and enhance team performance
• Manage guest interactions including reservations, walk-ins, feedback, and complaints to maintain exceptional service quality
• Administer bar and beverage programs, including stock management, happy-hour promotions, and responsible alcohol service compliant with liquor licence conditions
• Monitor sales, labour, and beverage costs against targets to drive revenue growth and support promotional events
• Coordinate events and catering bookings, collaborating with kitchen and clients to deliver personalised menus and service
• Manage inventory, ordering, and supplier relationships for front-of-house and bar operations
• Ensure compliance with food safety, hygiene (SFA), liquor licensing, and Workplace Safety and Health (WSH) regulations
• Liaise with Village Hotel Albert Court on shared operational matters to maintain seamless collaboration
• Support marketing, social media, and community engagement initiatives to enhance the restaurant’s profile

Required competencies and certifications

• Proven leadership experience managing front-of-house and bar teams, including hiring, rostering, training, and performance management
• Strong expertise in guest experience management and service excellence
• Experience managing bar and beverage operations with knowledge of liquor licensing and responsible alcohol service
• Solid skills in P&L management, revenue tracking, cost control, and budgeting
• Proficiency with POS and reservation systems
• Knowledge of food safety, hygiene, SFA, and WSH requirements
• Excellent communication, problem-solving, and organisational skills; proficiency in English

Preferred competencies and qualifications

• Experience in Indian, Nepalese, or similar full-service dining environments
• Flexibility and availability to work evenings, weekends, and public holidays

Other Information

Working Conditions

• Operates seven days a week from 12:00pm to 11:00pm requiring shift flexibility including evenings, weekends, and public holidays
• Six-day work week with rostered rest days on weekdays (confirm actual roster policy)
• Late finishes are expected due to operating and happy-hour hours

What We Offer

• Competitive salary based on experience
• Discretionary performance bonus
• Staff meals provided
• Career development opportunities within a growing family of sister restaurants

How to Apply

Interested candidates may apply via MyCareersFuture or email resumes to enquiry@shishmahal.sg. Only shortlisted candidates will be notified.

Shish Mahal Restaurant & Pub is committed to fair employment practices under the Tripartite Guideline on Fair Employment Practices and the Fair Consideration Framework. More information at www.tafep.sg.