[District 7] Case Resolution Specialist
Shinhan Bank VietnamCrescent Plaza, Tân Phú, Quận 7, Thành phố Hồ Chí Minh, Việt Namvietnamworkspaskelbta 2026-10-09
Privaloma:FinTech
- Receive, Investigate and handle complain through assigned channels, ensuring timely and accurate resolution.
- Proactively coordinate with Branches and relevant Head Office departments to identify root causes and provide approriate solution to customer.
- Follow up on pending cases and ensure complains are resolved within the defined SLA.
- Communicate professionally and empathetically with customers...
- Working Experience: From 2+ year of experience in Contact Center, Complaint Handling, Banking or customer service environment.
- Good problem-solving skill, identify appropriate solutions, coordinate with relevant stakeholders, and drive cases to final resolution.
- Strong communication and interpersonal skills to effectively work with customers, Branches, and internal departments.
- High sense of responsibility, proactive follow-up and strong...