[District 7] Branch Customer Service & Quality Specialist
Shinhan Bank VietnamCrescent Plaza, Tân Phú, Quận 7, Thành phố Hồ Chí Minh, Việt Namvietnamworkspaskelbta 2026-10-09
Privaloma:QA/TestFinTech
- Support and monitor Branch Customer Service quality to ensure consistent customer service standards across branches.
- Develop, maintain and continuously improve QMS, service standards, guidelines and quality control mechanisms.
- Conduct QA/QC activities, including service quality reviews, monitoring, sampling and compliance checks.
- Analyze quality findings, customer feedback and operational data to identify service gaps, root...
- Working Experience: 2+ years of experience in Customer Service, Quality Assurance/Quality Control, QMS, Branch Service or Contact Center operations, preferably in banking/financial services.
- Gender: preferred Male
- Good understanding of customer service standards, quality management and operational processes.
- Strong analytical and problem-solving skills with attention to detail.
- Experience in QA/QC, quality monitoring, process review...