Key Account Manager

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

This is a digital-first commercial role at the center of SharkNinja's online growth strategy. Reporting to the Director of Sales, the Key Account Manager owns and grows the dot-com business for one of our key retail accounts, partnering closely with the customer and with cross-functional teams (marketing, supply chain, category management, and finance) to execute an omni-channel strategy that maximizes online assortment, traffic, and conversion.

Duties and Responsibilities

Own and grow dot-com revenue and profit for assigned retail partners, in line with company strategy

Maximize the online assortment and digital shelf: product content, listings, ratings and reviews, and search visibility to drive discoverability and conversion

Drive traffic-to-conversion across the path to purchase using web attribution, retail media and sponsored ads, affiliate programs, and on-site merchandising levers

Lead promotional, marketing, and joint business plans with internal and external stakeholders, tied to digital growth targets

Translate data into decisions, building clear data visualizations, business reviews, and reports that identify online growth opportunities and areas for improvement

Report on POS and digital KPIs (traffic, conversion, market share, AOV), trends, and factors impacting the online business

Monitor stock levels and jointly produce forecasts, with monthly reporting and tracking

Establish and run a weekly operating cadence to manage multiple concurrent workstreams cohesively

Gather and communicate competitive factors impacting the business, including new competitive items, pricing, and promotions

Work internally with cross-functional teams to develop digital offerings and assortment strategies that adhere to each club partner's parameters while driving profitable growth

Identify white space and online market share opportunities across the portfolio, sizing the profitable growth available in each

Diagnose deficiencies in online conversion and digital penetration, then build the strategies and levers to close them

Drive dot-com tentpole events and promotional moments that generate outsized, profitable online growth

Attributes and Skills

Digital commerce depth (required)

Hands-on experience owning or heavily influencing dot-com sales, with real fluency in conversion funnel, path to purchase, web attribution, affiliates, and the drivers that turn online traffic into conversion

Track record maximizing an online assortment and digital shelf, either brand-side or retailer-side

Explorer mindset: drives urgency and accountability, and influences cross-functional teams to secure the resources needed to win

Strong project management, comfortable juggling many concurrent workstreams and running a weekly operating model to keep them cohesive

Vocal operator who shares results and challenges openly and clearly asks for what the business needs, not a heads-down individual contributor

Data-to-decisions orientation: strong analytical skills paired with the ability to build compelling data visualizations that drive commercial action

Recent, regular use of AI tools embedded in daily workflow, not just passing familiarity

Education and Experience

University degree

Prior sales experience with consumer products or consumer durables required

4+ years of account management experience preferred, with a meaningful portion in e-commerce or digital commerce

Demonstrated career trajectory and upward mobility, with the runway to grow into a National Account Manager role

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range $87,400 — $161,500 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To gether, we won’t just launch products— we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us: Life At SharkNinja Outrageously Extraordinary

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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com