RELATIONSHIP OFFICER / COLLECTOR.
Privaloma:Security
Roles and responsibilities:
- Processing of loans for new and existing clients.
- Due diligence including background checks, checking authenticity of collaterals, search, IDs, Work place, premise/business visits, Logbooks, Titles, Receipts, Previous Lenders, CRB, IPRS.
- Provision of Account Statements.
- Maintenance of the income and expenditure file.
- Overall management including entries and records of new and existing clients on a daily basis.
- Conducting market research for development of new products.
- Preparation of daily reports as needed.
- Maintenance of organization database and software for security purposes.
- Coordinate disposal and sale of repossessed cars.
- Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.
- Plan and implement sales.
- Customer retention and development.
- Monitoring of new and existing portfolios.
- Management and monitoring of delinquency.
- Manage sales and marketing resources according to the agreed budget.
- Delivery on customer care services.
- Other tasks/projects as assigned.
ROLE REQUIREMENTS:
- Must have at least 2 years past experience in collection/ the above role.
- Must have Strong communication and presentation skills
- Must have Fine-tuned telephone etiquette
- Must have excellent negotiation skills
- Must be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard
- Must be proficient in Ms Office skills, Ms Word, PowerPoint and excel
- Must be a highly motivated and proactive team player
- Must have ability to work independently
- Must have product knowledge in collection
- Must be discerning, attentive and thorough.
- Must be Male aged between 28-38yrs
- Must have strong command of written and spoken English required
- Must have excellent organizational, planning, prioritizing and interpersonal skills required