manager

Job Summary

Manage daily restaurant operations to ensure compliance with standards, lead team development, enhance service and food quality, and maintain strong customer relationships in an upscale dining environment.

Responsibilities

• Manage and oversee daily restaurant operations to ensure compliance with operational standards and procedures
• Plan and control staffing levels to meet business demands efficiently
• Develop team capabilities through training, coaching, and mentoring with ongoing engagement
• Analyze service quality audit reports to identify improvement areas and implement action plans for service and food quality enhancement
• Address customer requests and feedback promptly to maintain high satisfaction levels
• Collaborate with the Chef to ensure consistent food quality standards
• Drive continuous service and process improvements to deliver excellent customer experiences
• Foster strong interpersonal relationships within the team to promote collaboration and a positive work environment

Preferred competencies and qualifications

• Experience working in premium restaurants is an advantage
• Minimum 5 years of experience in Food & Beverage Service, preferably in upscale dining, fine-dining restaurants
• Proven track record in restaurant operations, sales and revenue growth, customer relationship management, marketing and promotional execution, and achieving business and financial goals
• Proficiency in written and conversational Chinese to comprehend menus and communicate with English & Hindi-speaking customers, partners, and associates.