Leadership Training Specialist

Job Purpose: To provide effective, engaging, and detail-oriented wrap-around support to Saxbys cafe operations. Lead and develop the teams of ’high load’ cafes (new café openings and underperforming existing cafes), and bring them up to Saxbys’ standards of high performance. The Leadership Training Specialist will embody Saxbys mission and core values by setting the tone for preparedness and accountability in-person at the café level – leading by example and developing the café leadership team to reach a high level of self-sufficiency. This is a traveling position that will respond to cafe operational needs across Saxbys’ operating regions.

Summary of Duties and Responsibilities

Leadership Training Specialists will provide various levels of training & development support for the cafes in which they are assigned. The support will include but is not limited to the following:

SCEO Support/Cafe Ops Support

Foster positive relationships with SCEOs/current team members in the cafe

This will include following all Saxbys standards and leading by example

Hold team members accountable by using Coaching and Counseling forms effectively

Increase productivity and efficiency within the cafe

Effectively communicate with SCEOs in regard to the following:

Shifts worked in the cafe

Cafe product needs and OOS

Team member progress and trainings you have conducted

Promotions/C&C forms needed

Facilities needs

Lead the HQ level wraparound in cafe support for each assigned cafe

Assigned cafes will include travel to any existing Saxbys cafe or upcoming new cafe openings

Travel will typically include 80% of the week onsite

There is potential for staying onsite for up to 10 consecutive days on an event basis (e,g, cafe grand opening training)

Comp time would be granted to offset working time for any of these instances

Assume full responsibility of the cafe and all admin tasks if the cafe is without a SCEO or Cafe Ops Manager

In-cafe time will include days, nights, and weekends depending on the needs of the cafe

Serve as a liaison between cafes and the cafe ops team

Develop a situation assessment + action plan at the kickoff of every café assignment in order to set expectations for oneself and the café team

Develop and implement action plans for a cafe that score below passing on any Cafe Quality Service Review

Support effective and efficient roll out of new products in the cafe ○ Read and master roll out guidelines and plans

Shadow team members on new procedures and steps for new products ○ Ensure quality is maintained in accordance with roll out guide standards for new products

Hiring/Training & Development

Set the expectation for Team Lead & Trainer hours coverage at the onset of each café assignment, and then subsequently lead the hiring, training, and development to meet that metric.

Interview and hire both hourly and salary team members based on cafe needs

Communicate with new team members before and after onboarding and training

Complete training shifts with new/current team members in the Hospitality, Barista, Culinary, and Team Lead roles

Coordinate scheduling with SCEOs (when applicable)

Follow training guidelines to ensure excellent training experience for all team members

Complete all pre and post training administrative work including trainee assessments

Develop current team members

Facilitate promotions

Delivering Coaching and Counseling forms as needed

Travel Requirements

Travel required up to 80% of the time

Valid Driver's license

Reliable transportation

Travel days and time off

Competitive comp time/time off

Days off can be combined and saved for a later date if necessary because of work requirements

Comp time cannot exceed 5 days being used consecutively

Cafe visits may require you to be onsite for up to ten days in a row

Qualifications:

Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:

We are a community serving our community

We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined) ○ Profit Creates Opportunity

We live with pride, passion, and purpose

Care personally and communicate openly

Serve yourself by serving others

Food & Beverage Retail management and training experience. Saxbys' experience highly preferred.

Demonstrate compassion and patience for new team members through their development

Effective verbal and written communication skills required

Thorough knowledge of Saxbys standards and procedures

Flexible schedule including early morning, night, and weekend availability

Physical Requirements

Able to stand, walk, and smile for extended periods of time

Able to stoop and kneel

Push, pull, lift, or carry up to 35 lbs.

Ascend and descend ladders, stairs, ramps