customer service representative - call centre

*Job Responsibilities:*

• Manage incoming customer inquiries via phone and email, ensuring timely responses.
• Order entry and customer management.
• Communicate effectively with customers regarding shipping and receiving updates.
• Analyze customer needs and provide appropriate solutions.
• Track and trace shipments, providing regular updates to customers
• Generate and manage necessary shipping documentation (BOLs, PODs, etc.)
• Handle customer inquiries and complaints, providing timely and professional resolutions.
• Perform other duties as assigned to support the operations team.

*Job Requirements:*

• 1+ year of experience in a customer service role, preferably in transportation or logistics
• Proficiency in using phone systems for effective communication.
• Proficiency in transportation management software, Microsoft Office, Excel.
• Strong verbal and written communication skills to interact professionally with customers, drivers, and team members.
• Strong problem-solving skills and the ability to think quickly in fast-paced situations.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work varying shifts, including evenings and weekends, as needed.

*To Apply:* Please send your resume to *hr@shipsaraixpress.com *with the subject line: _Customer Service Representative ? Mississauga_.

*PLEASE DO NOT CALL OFFICEEMAIL ONLY HR@SHIPSARAIXPRESS.COM****

Job Types: Full-time, Permanent

Pay: $34,000.00-$75,000.00 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• Mississauga, ON L5L 5Z4: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• What Transport Management Systems have you used previously, if any?

Experience:

• Customer Service Representative: 5 years (required)

Work Location: In person