SECTION CHIEF (SEA FREIGHT)

The Section Chief handles operational tasks related to sea freight, including shipment coordination, documentation, and customercommunication, while also supporting the assistant manager in their duties.

Key Responsibilities:

Operational Oversight:

• Managing and supervisingdaily sea freight activities, including import and export operations.
• Maintain and enhance coreoperational processes, records, quality documentation, and KPIs.
• Lead continuous processimprovement initiatives to achieve operational efficiency and zero defects.
• Manage and resolveoperational issues proactively, escalating to higher management only whennecessary.
• Manage and resolve shipmentclaims in coordination with customers, suppliers, and internal teams.

Team Management:

• Leading and supporting ateam, providing guidance and ensuring efficient workflow.
• Assess training needs andfacilitate continuous learning and development to uplift team competency.
• Prepare, review, andconduct staff performance appraisals.
• Foster a high-performanceculture and team engagement

Client and Supplier Relationship Management:

• Build and maintain strong relationships with customers and suppliers tosupport service excellence and business growth.
• Handles customer inquiries,quotations, and complaint resolution, ensuring timely and effective responses.
• Negotiate rates and serviceterms with customers and suppliers
• Manage supplier performance, including invoice approvals.

Compliance & Quality Assurance:

• Ensure all operations meetregulatory, safety, and customer compliance standards.
• Responsiblefor the documentation, review, and maintenance of the Safety and Quality Manualand other related compliance records to ensure alignment with company standardsand regulatory requirements.

Financial Management & Reporting:

• Ensures timely and accuratebilling and posting of invoices, and managing costs related to sea freightoperations.
• Manage and monitor AR/APperformance, ensuring timely collections and payments.
• Analyze and generatereports as required.

Others:

• Perform other duties andresponsibilities as assigned by management.

Requirements:

• Candidate must possess at least “O” Level qualification.
• Minimum 5 years of relevant experience in the shipping industry (must be in the same industry).
• Must have Good knowledge of import and export ocean shipments .
• Knowledge of Letter of Credit documentation, Incoterms, Singapore shipping procedures, and freight forwarding.
• Knowledge of using PortNet, TradeNet, and invoicing.
• Good interpersonal, communication, and analytical skills.
• Able to work as a team player, proactive, self-motivated, and possess a high sense of responsibility.
• Motivated individual with good planning and follow-up skills.
• Able to handle a high volume of workload in a fast-paced environment.
• Possess creative problem-solving skills.
• Willing and able to work overtime when required.

Work Arrangement: 5 days work week / Monday to Friday from 8am to 5.45pm Work Location: 11 Clementi Loop