E-Commerce Admin and Customer Service

Education

• Minimum D3/S1 in Business Administration, Management, Marketing, E-Commerce, or related fields.

Experience

• Minimum 1 year of experience in E-Commerce, Marketplace Admin, Customer Service, Online Store Admin, or similar operational roles.
• Experience handling Shopee, Tokopedia, TikTok Shop, website, or other e-commerce platforms is preferred.
• Experience in fashion, retail, FMCG, or consumer goods is an advantage.

Technical Skills

1. Familiar with day-to-day marketplace operations, including:

• Order processing and fulfillment
• Product listing and updating
• SKU, price, stock, variation, and product information management
• Voucher, Flash Sale, Free Shipping, Bundling, and marketplace campaign activation
• Marketplace chat and customer service
• Review and rating management
• Return and complaint handling

1. Able to manage and maintain product information and storefront content accurately. The position is expected to maintain listing accuracy of at least 99% according to the role's KPI framework.
2. Proficient in Microsoft Excel / Google Sheets for operational data and reporting.
3. Comfortable working with e-commerce dashboards and backend systems.
4. Able to prepare basic daily and weekly operational reports.
5. Detail-oriented & organized, with strong accuracy in handling orders, product data, inventory, and administrative tasks.
6. Responsive & problem-solving, with good communication skills and the ability to coordinate across teams and escalate issues appropriately.

Skills: Microsoft Office, Order Management, Teamwork, Analytical Skills, Store Operation, Customer Service, Digital Marketing