Customer Complaints & After-Sales Officer

Responsibility

Keeping accurate records of incoming faulty inverters received for repair. Recording all outgoing/repaired inverters released to customers. Tracking the status of each inverter: received, under repair, repaired, awaiting parts, or collected. Recording customer details and the nature of their complaints. Listening to customers' complaints and ensuring their issues are properly addressed. Following up with engineers/service teams on pending repairs. Updating customers on the progress of their repairs. Escalating unresolved or serious complaints to management. Maintaining proper daily repair and complaints records for management review. Ensuring no faulty or repaired inverter is released without proper documentation.

Requirements:

A minimum of 3 years of experience A minimum of a degree in a related field