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Bilingual Tech Support Smart Devices

RPM NS S.A.S.Antioquia, Medellíncomputrabajopaskelbta 2026-08-12
Peržiūrėti poziciją
Privaloma:E-CommerceSecurityRemote

Job Opportunity: Bilingual Tech Support (Smart Devices)

Start Date: Immediate Salary: $3,200,000 COP per month + transportation allowance $249,095 COP per month Location: Medellín, office in Milla de Oro (Poblado) – 100% on-site, no remote option Schedule: Monday to Friday, 11:00 a.m. – 7:00 p.m. (Eastern Time, adjusts with daylight savings)

About the Position

Do you want to grow professionally in the world of smart devices and work with a global company headquartered in Canada? We are looking for a Technical Support Specialist to join our team and provide support to a well-known e-commerce brand specializing in consumer electronics and IoT (smart home devices).

Responsibilities

  • Resolve complex technical issues via email, tickets, or phone calls.
  • Gain in-depth knowledge of the products and their common solutions.
  • Understand and diagnose customer problems quickly and accurately.
  • Escalate cases to Tier 3 / IT when necessary.
  • Report incidents and customer feedback to improve the customer experience and products.

Requirements

  • English level B2+/C1 (fluent in writing and speaking).
  • Excellent writing skills in English, clear and concise.
  • Strong listening skills and attention to detail.
  • Previous experience in technical support or a technical background.
  • Mandatory experience with IoT and smart home devices.

Preferred Qualifications

  • Knowledge of Apple Home, Google Home, Alexa, Samsung Smart Home.
  • Experience using Zendesk is a plus.

Benefits

  • Social security, pension, insurance, etc.
  • Permanent contract.
  • Full-time position.

Application

If you have your CV in English, please send it to Three Zero One Three Seven Six Eight Eight One three with the subject: Bilingual Tech Support – Smart Devices.

-Requerimientos-

  • Educación mínima: Universidad / Carrera tecnológica 2 años de experiencia
  • Idiomas: Inglés
  • Conocimientos: .net, .net core, Abordaje de clientes
  • Palabras clave: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte