Clinic manager

Job Purpose:

To ensure the smooth, efficient,and compliant daily operations of the clinic, deliver excellent patientservice, and lead and support the clinic team in achieving high standards ofcare, performance, and professionalism.

Responsibilities:

• Ensure the efficient and effective dailyoperations of the clinic.
• Provide support and cross-cover across all roleswhen necessary, including assisting in dental chairside duties.
• Continuously improve the level of customerservice and enhance the overall patient experience.
• Uphold patient confidentiality and ensurecompliance with MOH guidelines and privacy policies at all times.
• Organize and facilitate staff induction,training, and onboarding programs to ensure staff readiness and competency.
• Maintain accurate and up-to-date staff records,including attendance, leave, and medical certifications.
• Plan, coordinate, and document clinic meetings,including the preparation of agendas and recording of minutes.
• Foster a motivated, cohesive, and collaborativeclinic team culture through consistent leadership and encouragement.
• Oversee the clinic's patient feedback andcomplaints process, investigating and resolving issues professionally andpromptly.
• Respond to all patient queries and concerns in acourteous, empathetic, and timely manner.
• Build and maintain positive relationships withpatients and clinicians.
• Implement strategies to improve clinicproductivity and maximize the value of dental staff and procedures.
• Manage clinic facilities, equipment, inventory,and supplies to ensure operational efficiency and cost control.
• Monitor and evaluate stock levels, coordinaterepair or replacement of dental equipment as needed to minimize servicedisruption.
• Perform any other ad hoc duties as assigned bythe Zone Manager.

Requirements:

• Diploma or Degree in HealthcareManagement, or related.
• At least 2 years of clinicsupervisory or management experience in dental or healthcare setting.
• Strong leadership, communication,and problem-solving skills.
• Familiar with Medisave and CHASworkflows is a bonus.
• Hands-on,adaptable, and proactive team player.