Supervisor Operasional Spa

Minimum qualification 2-3 years of experience in spa operation, preferable in a supervisory or managerial role SPA SUPERVISOR – ROYAL ORCHID SPA

• Minimum kualifikasi 2-3 tahun pengalaman di operational Spa, preferable in a supervisory or managerial role
• Mengawasi operasional spa dan memastikan pelayanan sesuai SOP.
• Mengatur dan mengawasi kinerja, jadwal, serta kedisiplinan therapist dan staff.
• Memastikan kualitas treatment, kebersihan, grooming, dan kenyamanan guest.
• Menangani guest complaints dan memastikan customer satisfaction.
• Memantau target sales serta mendorong upselling treatment dan produk.
• Mengontrol stock dan kebutuhan operasional spa.
• Melakukan briefing, coaching, dan evaluasi performance team.
• Membuat laporan operasional dan performance kepada management.

Skills: Store Management, Administration, Customer Service, Microsoft Office, Leadership, Teamwork, Store Activity Operation, Store Display, Microsoft Word, Store Operations, Microsoft Excel