Customer Support Manager, Project System Business (Data Centre), APAC
Location: Tukang, Singapore (West) Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered. Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. Position Summary The Service Operations Manager, Project System Business (APAC) is responsible for leading regional service operations and technical support for mtu power generation systems, with a strong focus on data centre (hyperscale and mission-critical) applications . This role provides 2nd Level technical leadership and service governance across APAC , supporting distributors, project teams, and key accounts. You will drive service quality, commissioning excellence, troubleshooting resolution, and lifecycle support for diesel and gas gensets (Series 4000, 2000, 1600) and associated control systems (e.g. automation, electronics, and software platforms such as EnergetIQ, FOXBAT). You are not here to “support tickets.” You are here to own service reliability, reduce downtime risk in data centres, and ensure operational excellence across the region. What you will be doing:
- Regional Technical Support & Service Leadership (Data Centre Focus)
Provide 2nd Level technical support for mtu engines, gensets, and control systems across APAC, with priority on data centre and critical infrastructure projects
Act as escalation point between APAC distributors and Global Level 3 / R&D / Factory teams
Lead complex troubleshooting across mechanical, electronic, automation and software systems
Analyze operating data to diagnose failures, identify root causes, and drive corrective actions
Determine warranty vs commercial responsibility for defects with strong technical justification
- Commissioning & Project Support (Mission-Critical Environments)
Participate in engineering reviews, validation, operability studies, and commissioning planning for projects
Review commissioning procedures and technical deliverables, identifying gaps and risks early
Provide technical oversight during commissioning of data centre power systems , ensuring compliance with specifications and uptime requirements
Support project teams to resolve product and operational issues through closure
- Service Operations & Quality Management
Drive service quality improvement initiatives across APAC
Lead investigations, corrective actions, and continuous improvement programs
Work with distributors and service teams to standardize processes and elevate regional capabilities
Support Correction-in-Field (CiF) activities and technical validations
- Aftermarket & Service Sales Support
Partner with Service Sales to support repair strategies, service proposals, and lifecycle solutions
Review and validate technical aspects of quotations for service and project-related activities
Contribute to standardization of commissioning and service practices across APAC
- Key Account & Stakeholder Management
Support hyperscale data centre customers and key accounts across APAC
Provide remote and on-site technical support for high-impact issues
Collaborate with internal teams (Project, Sales, Engineering, Parts, CiF) to ensure seamless service delivery
Act as a trusted technical advisor to both customers and internal stakeholders
Position Requirements Education & Experience Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline
Minimum 8–12 years of experience in service operations, technical support, or commissioning within:
Power generation
Diesel/gas engines
Critical infrastructure environments
Mandatory experience in Data Centre / Mission-Critical / Hyperscale environments
Proven experience supporting or managing APAC regional service operations
Technical Expertise Strong knowledge of:
Diesel & gas generator systems ( mtu preferred)
Engine platforms: Series 4000 / 2000 / 1600
Control systems, automation, and software (e.g. FOXBAT, EnergetIQ)
Ability to troubleshoot across:
Mechanical systems
Electrical systems
Automation and software layers
Experience in commissioning, root cause analysis, and failure investigation
Leadership & Commercial Mindset Ability to operate at both hands-on technical and strategic service operations level
Strong decision-making capability in high-pressure, uptime-critical environments
Understanding of warranty, commercial claims, and service cost structures
Ability to influence distributors and stakeholders without direct authority
Soft Skills Strong stakeholder management across global and regional teams
Clear communicator able to translate complex technical issues into actionable outcomes
Highly structured, detail-oriented, and accountable
Comfortable working in ambiguous and fast-paced project environments
Additional Requirements Willingness to travel across APAC to support projects and critical issues
Experience working with distributors and external service partners is highly preferred
Exposure to data centre commissioning standards and uptime requirements (Tier III / IV environments) is a strong advantage
About mtu Power Systems Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu . Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. Relocation assistance is not available for this position.