Pro-Active Parts Sales Professional

Job Function

Drives incremental parts sales through pro-active communication and disciplined customer prospecting leveraging different communication channels (phone and mobile communication, internet, electronic mails, chats, messengers etc.). Role considers full time focus on parts sales or a combination of parts selling with other responsibilities, so proposed duties may vary based on dealer organisational structure.

Essential Duties

• Delivers on parts sales targets as well as customer acquisition KPIs.
• Searches and classifies potential customers and their needs and requirements in products, parts, and services; creates detailed Customers’ Profiles in a dealer business system or CRM.
• Establishes initial contacts with customers via phone or other communication channels; recovers connection with inactive customers.
• Promptly informs customers about dealer parts news and offerings, new products arrivals, special parts promotions, incentives, or changes in commercial terms.
• Promotes and sells maintenance and wear parts, such as filters, lubricants, batteries, belts, field kits, accessories, or other items.
• Arranges repeated customer purchases if CSR personal visit to the customer is commercially purposeless (example, low priority customers located far away)
• Conducts customer market research to support dealer sales and marketing activities.
• Coordinates prompt resolution of customers’ issues or connects them with appropriate departments as a part of call-center responsibility (hotline)
• Consults customers on parts specifications, options available for maintenance or repair needs; upsells dealer parts and services offerings and solutions.
• Supports invoicing/billing of customers’ orders, other administrative tasks and reporting if applicable.

Key Requirements

• Pro-active sales mindset and self-motivation to generate sales activities and disciplined customer prospecting.
• More than 2-year experience in retail sales/telemarketing or service role (if position resides in Service department)
• Efficient use of techniques, principles and psychology of salesmanship and customer motivation to drive sales.
• Ability to establish and maintain customer contact, understand customer needs during the conversation.
• Ability to build rapport and influence customers over the phone or online.
• Active listening, competently expressing thoughts, asking questions and handling objections/difficult conversations.
• Ability to use necessary communication technologies, Microsoft Office user.
• Basic knowledge of parts categories and applications as well as technical background for the roles in Service department

Benefits

• Opportunity to work with industry-leading technology and brands.
• Company pension scheme.
• Company sick scheme.
• 24 days holiday plus bank holidays.
• Day off for your birthday.
• Vehicle change policy - if applicable.
• Life insurance x 3 salary.
• Tailored career path.
• Manufacturer training.
• Employee uniform.
• Staff discount on showroom items.
• Free on-site parking.
• Health and well-being support line.
• Employer funded Cash plan to support with covering employees’ regular healthcare expenses.