IT Customer Support

Act as the first point of contact for customer inquiries and application-related issues

Identify, document, and escalate technical issues to the Technical Team

Verify and replicate problems before escalating

Monitor and report the status of issues until they are resolved

Coordinate with internal teams and ensure timely solutions for users

Build and maintain strong, positive relationships with customers

Strong communication skills — verbal and written, especially in English

A team player with a sense of responsibility and accountability

Proactive attitude, fast learner, and able to work independently

Strong analytical thinking with empathy and customer-first mindset

Minimum Diploma (D3) or Bachelor’s Degree (S1) in Informatics Engineering / Computer Science or equivalent

Familiarity with database systems such as SQL Server or MySQL is a plus