Customer Service & Admin Assistant

Eveenty is looking for a Customer Service & Admin Assistant to be the first point of contact for our customers while also supporting behind-the-scenes operations — including helping identify potential theatre venues in the cities where we run events. This is a varied role for someone who's equally comfortable on the phone with a customer, managing an inbox, and doing focused research work.

Key Responsibilities Customer Service Answer incoming calls and respond to customer inquiries professionally and promptly

Reply to customer emails regarding orders, ticketing, refunds, and general inquiries

Escalate complex issues to the appropriate team member when needed

Maintain accurate records of customer interactions in our CRM/helpdesk system

Administrative Support Manage calendars, schedule meetings, and handle general correspondence

Assist with data entry, documentation, and internal record-keeping

Support day-to-day administrative needs across the team

Venue Research Research and identify potential theatre venues in cities where Eveenty has upcoming events

Gather key venue details (capacity, availability, location, contact information, pricing) to support the events team's planning

Maintain an organized, up-to-date database of researched venues across cities

2–3 years of experience in customer service, administrative support, or a similar role

Good command of English — both written and verbal — required for handling calls, emails, and venue outreach

Strong communication and organizational skills

Comfortable multitasking across customer support, admin work, and research tasks

Detail-oriented, with the ability to independently research and compile information

Comfortable using tools like Gmail/Outlook, Google Workspace, and a CRM/helpdesk platform (Zendesk, Freshdesk, etc.)

Experience in events, ticketing, or entertainment industries is a plus