Freight operations Supervisor

Monday to Friday, 9:00am to 5:00pm (1 hour unpaid lunch break)

We are excited to offer an opportunity for a Freight Operations Supervisor to join a dynamic and growing multimodal operations team. This role is crucial for someone who can manage operational shipments while supervising and supporting the day-to-day activities of the operations team. Reporting directly to the Operations Manager, this position is ideal for a hands-on leader who thrives in a fast-paced environment.

Day-to-day of the role:

• Manage import, export, and cross-trade shipments from start to finish.
• Supervise and support the daily activities of the operations team.
• Monitor team performance and operational KPIs.
• Ensure compliance with company SOPs, customs regulations, and trade compliance requirements.
• Act as the first point of escalation for operational issues and customer concerns.
• Provide training, guidance, and support to team members.
• Coordinate with carriers, customers, overseas agents, and internal departments.
• Support service quality improvements and implementation of corrective actions.
• Assist the Operations Manager with workload planning and resource allocation.
• Contribute to the development and standardisation of operational procedures.
• Support business growth initiatives, including new services and special projects.

Required Skills & Qualifications:

• Minimum 5 years' experience in freight forwarding or logistics operations.
• Strong knowledge of import, export, and cross-trade operations.
• Experience managing shipments from start to finish.
• Experience across air, sea, and road freight operations.
• Good knowledge of import and export customs procedures.
• Strong understanding of Incoterms and trade compliance requirements.
• Previous supervisory, team leader, or senior operator experience preferred.
• Strong problem-solving and decision-making skills.
• Excellent customer service and communication skills.
• Ability to prioritise tasks and work effectively in a fast-paced environment.
• CargoWise & Sequoia

Benefits:

• Career progression opportunities within a dynamic and expanding organisation.
• Opportunity to make a direct impact on operational performance and business growth.

To apply for this Freight Operations Supervisor position, please submit your CV