Call Center

Responsibilities:

• Handled customer inquiries and complaints
• Providing information regarding policies, premiums, benefits, claims, and application status.
• Assisting with administrative processes such as updating customer data, issuing policies, and processing documentation.
• Coordinated with internal teams to support issue resolution.
• Recording and monitoring each ticket or customer request until completion.

Requirements:

• Bachelor's degree from any major
• Minimum 6 month of experience handling customer calls preferably in insurance industry.
• Good communication skills, both written and verbal.
• Comfortable handling customer inquiries and complaints via email and phone.

Skills: Call Center, Microsoft Office, Customer Relationship Management, Help Desk, English Customer Service