Desktop Support Engineer

Key Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests.
• Diagnose client platform issues and restore functionality.
• Investigate escalated incidents, identify root causes, and provide temporary or permanent solutions.
• Provide timely updates to stakeholders and manage customer expectations.
• Own cases through resolution, maintain accurate documentation, and update tickets.
• Escalate potential issues proactively to the Team Lead.

Must Have

• Desktop support and incident/service request troubleshooting experience.
• Strong problem-solving and customer service skills.
• Case ownership, ticket tracking, and documentation.
• Effective communication and teamwork.