Desktop Support Engineer

Rapid Systemz Pte Ltd– A Singapore-headquartered company, a leader in global IT Infrastructure Services. We specialize in providing IT Services and field engineers-whether it's full-time, on-site, ad-hoc, or mobile support. Our client is looking for the below engineer for their Office. The engineer shall be full time in our client premises. JOB DESCRIPTION 1. Technical Support: o Provide first- and second-line support for hardware and software issues. o Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime. o Respond to service requests and incidents in a timely manner.

1. Hardware & Software Management:

o Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux). o Install and update software applications and drivers. o Set up and maintain user accounts and permissions.

1. Asset Management:

o Manage IT inventory, including desktops, laptops, and peripherals. o Ensure proper documentation and tracking of IT assets.

1. Network Support:

o Assist with basic network troubleshooting (e.g., connectivity, printer access). o Support VPN, wireless, and LAN/WAN configurations as required.

1. Collaboration & Training:

o Work closely with other IT teams to resolve escalated issues. o Provide user training for new hardware or software implementations.

1. Security & Compliance:

o Ensure devices are compliant with company security policies and standards. o Conduct regular updates and patches to maintain system integrity.

Key Requirements: Education & Experience: Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred). Proven experience (2+ years) in a similar Desktop Support or IT Helpdesk role. Technical Skills:  Proficiency in Windows and macOS operating systems.  Familiarity with Active Directory, Group Policy, and Office 365.  Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).  Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.  Exposure to endpoint management tools like Intune or JAMF is a plus.

Soft Skills:  Strong problem-solving and analytical skills.  Excellent communication and customer service skills.  Ability to work under pressure and manage multiple tasks effectively.

Preferred Certifications:  CompTIA A+, Network+  Microsoft Certified: Modern Desktop Administrator Associate  ITIL Foundation