Sales Admin

Responsibilities:

Sales Support:

Provide administrative support to the sales team.

Review sales invoices issued by the finance and sales team to check for accuracy and sales documentation.

Follow up on pending customer requests and payments.

Order Processing:

Monitor movement of customer orders accurately.

Monitor movement of products from distributors to retailers

Coordinate with warehouse and logistics to ensure timely deliveries.

Monitor payments from customers to the company and from retailers to distributors.

Monitor order status and communicate updates to customers and the sales team.

Customer Relationship Management:

Monitor activities of sales reps on the CRM application.

Maintain accurate customer records in the CRM and off-cloud records.

Handle routine customer inquiries.

Escalate customer complaints to the appropriate department.

Escalate inaccurate reports of Sales reps on the CRM.

Sales Reporting:

Generate daily, weekly, and monthly sales reports.

Monitor and generate weekly, monthly, and annual reports on calls and visits of the sales reps on the CRM

Track sales performance against targets.

Track calls and visit effectiveness

Analyze sales data and identify trends.

Prepare reports for management meetings.

Documentation:

Maintain customer contracts and agreements.

Organize sales files and records.

Ensure proper documentation for audits and compliance.

Communication & Coordination:

Act as a liaison between Sales, Finance and Warehouse Service.

Assist in coordinating product launches and promotional activities.

Financial Administration:

Prepare invoices where required.

Track customer payments and outstanding invoices.

Work with Finance to follow up on overdue accounts.

Reconcile sales records with financial records.

Requirements:

Minimum qualification of a BSC 1 year of previous experience in a similar role