Customer Operations Specialist

Location: Tongwell – Fully Office Based Hours: 37.5 hours per week | 09:00–17:00 (30 mins lunch + 15 mins break) Duration: 12-month contract (initially) Rate: £14.77 per hour + Holidays Start: 19th of October 2026

About the Role

At Mercedes-Benz Financial Services , our customers are at the centre of everything we do. As a Customer Operations Specialist , you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day-to-day running of our contact-centre operations.

This is a fast-paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.

While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes-Benz Financial Services , with the potential to progress into permanent opportunities across the business.

What You’ll Be Doing

• Handling inbound customer enquiries via phone and email
• Managing escalated queries with professionalism, empathy, and sound decision-making
• Identifying and supporting vulnerable customers with care and patience
• Working collaboratively with colleagues to resolve issues at the first point of contact where possible
• Maintaining a customer-first approach while meeting operational targets
• Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standards

About You

You’ll thrive in this role if you:

• Have experience in a fast-paced, customer-focused environment (financial services preferred but not essential)
• Stay calm and resilient under pressure
• Are flexible and adaptable, happy to support where needed most
• Communicate clearly and confidently with customers and colleagues
• Enjoy working as part of a collaborative, team-oriented culture
• Are motivated by helping customers and delivering the best possible service and outcomes

Compliance & Integrity

You’ll work to the highest standards, ensuring compliance with:

• FCA regulations
• Data Protection (DPA)
• Anti-Money Laundering
• SAF, ECCD, Code of Conduct
• Anti-Bribery and Corruption policies

Full training will be provided.

Join Us

If you’re looking for a role where you can learn, adapt, and make a real difference to customers, this is your opportunity to join a leading global brand with a strong customer-centric culture.

Apply now and help shape outstanding customer experiences at Mercedes-Benz Financial Services.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.