Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
WHAT YOU'LL DO
Customer Storytelling
- Own case studies end-to-end: identify the right customers, build relationships with champions, run interviews, find the angle, and produce written and video case studies that sales can actually use
- Partner with customer success and sales to surface stories worth telling, then develop them across multiple formats (written case study, video, social excerpts, newsletter features)
- Manage our video production agency for high-production customer story shoots: write briefs, coordinate schedules with customers and the film crew, and oversee post-production edits
- Drive co-marketing partnerships with customers (e.g., joint content, cross-promotion) to amplify reach
Executive Thought Leadership
- Write LinkedIn content for the Pylon executive team, posting 8-10 times per week across accounts. Topics range from AI workflow guides and product deep-dives to company milestones and team stories
- Maintain each person’s distinct voice and editorial strategy. You'll workshop ideas with them early, draft content, and iterate until it lands
- Manage the Pylon company LinkedIn account with posts on case study distribution, event promos, company building, and co-marketing content
Product Launch Content
- Own the content side of product launches: write announcements, coordinate feature video shoots with our production agency, and create collateral that helps sales and marketing amplify each release
- Translate technical product updates into clear, compelling narratives for leaders of customer-facing organizations
- Produce quick-turn video content (vlog-style walkthroughs, product demos, behind-the-scenes) using tools like CapCut and Screen Studio (example https://www.linkedin.com/feed/update/urn:li:activity:7271908996536504320/)
Content Programs
- Own and produce Pylon's customer newsletter, keeping our audience engaged with product updates, customer stories, and industry insights
- Contribute to investor updates with customer love highlights and product release summaries
- Support paid marketing efforts with content (ad copy, creative direction, ebook reviews) as needed
WHO YOU ARE
- 3-5 years of experience in content marketing at a B2B SaaS company. Startup experience is a strong plus
- An exceptional writer with a sharp editorial instinct. You can adapt your voice for a founder's LinkedIn post, a customer case study, and a product announcement without missing a beat
- Experienced in executive ghostwriting or thought leadership content. You know how to capture someone's voice and make it better
- Comfortable on both sides of the camera: you can coordinate a professional video shoot with an agency and also pick up a camera to film authentic, vlog-style content yourself
- A strong storyteller who can build relationships with customers, pull out the compelling details in an interview, and turn them into content that resonates
- Organized and self-directed. You can manage multiple projects, hit deadlines, and keep content programs running without someone checking in day-to-day
- AI-fluent. You use AI tools to accelerate your workflow, but you know the human touch is what makes content actually engaging
- Energized by working at a fast-moving startup where you'll ship work every day and see the impact directly
NICE TO HAVE
- Experience marketing to support, success, or other post-sales personas
- Familiarity with tools like Webflow, Figma, or design tools for light content production
- Experience managing vendor or agency relationships for creative production
- A portfolio that shows range: written case studies, social content, video, and product marketing work
OUR PERKS
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
MORE ABOUT PYLON
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator https://www.linkedin.com/company/y-combinator/ and General Catalyst https://www.linkedin.com/company/general-catalyst/, a16z https://a16z.com/ we just announced our Series B ($51M total raised)
Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas
Team: Currently 100+ and growing!