Network Technical Support Engineer (North America Support)

📍Requirements: ✅ Minimum 3 years of experience in the networking industry ✅ Strong knowledge of Switching, Routing, Wireless LAN, and DCN ✅ CCNP/HCNP/RCNP level or equivalent (CCIE/HCIE is a plus) ✅ Fluent English is required (verbal and written) as this role supports North American customers ✅ Excellent communication, customer service, and teamwork skills ✅ Fast learner with a passion for continuous technical development ✅ Willing to work shift schedules

💼 Job Responsibilities:

• Provide after-sales technical support via phone, email, and chat
• Troubleshoot Wi-Fi, Switch, Router, and other networking products
• Support System Integrators (SI), distributors, and Value-Added Resellers (VARs) in collaboration with the global team
• Ensure customer satisfaction while maintaining the company's professional brand image

🕒 Working Hours

• Supporting the North American market
• Indonesia Time (WIB): 10 PM – 8 AM (night shift)
• Placement : Soho Capital Lt.31 Unit08, Jl. Letjen S. Parman No.Kav.28, Jakarta Barat

Skills: IT Support, Troubleshooting, Ticketing System, Teamwork, Help Desk, Hardware Maintenance, Remote Support, Customer Service, Technical Support, Network Troubleshooting