Marketing Spesialist
MARKETING SPECIALIST
Location: Surabaya Employment Type: Full-time
REQUIREMENTS
Education
- Minimum Bachelor’s Degree (S1).
- Preferably majoring in Marketing, Business Management, Communication, Hospitality, or a related field.
Experience
- Minimum 3 years of experience in Marketing, Sales, Customer Service, or related fields.
- Experience in F&B, hospitality, retail, commercial areas, or customer-oriented businesses is preferred.
- Experience in handling marketing activities and customer engagement.
- Experience in coordinating with different teams is preferred.
Skills
- Good communication and interpersonal skills.
- Good customer handling skills.
- Good understanding of marketing and promotional activities.
- Able to analyze customer needs and market trends.
- Able to prepare simple marketing reports.
- Able to coordinate and work with different teams.
- Able to use Microsoft Office / Google Workspace.
- Social media and digital marketing skills are a plus.
- Good problem-solving skills.
PERSONAL QUALIFICATIONS
- Good discipline and responsibility.
- Good attitude and manner.
- Confident and professional when communicating with customers.
- Neat and presentable appearance.
- Friendly and customer-oriented.
- Proactive and willing to take initiative.
- Able to work independently and as part of a team.
- Able to work under pressure and meet deadlines.
- Flexible with operational needs.
Final salary will depend on experience, skills, and interview results.
1. MAIN RESPONSIBILITIES
Marketing & Promotion
- Plan and execute marketing activities and promotional programs.
- Develop marketing ideas to increase customer interest and sales.
- Support campaigns, events, and promotional activities.
- Monitor the results of marketing activities.
- Identify customer needs, market trends, and business opportunities.
- Conduct basic market research and competitor analysis.
- Help develop marketing materials and promotional content.
Customer & Service
- Handle customer needs and inquiries professionally.
- Build and maintain good relationships with customers.
- Understand customer feedback and identify areas for improvement.
- Ensure customer service follows company standards and SOPs.
- Handle basic customer complaints and coordinate with the relevant team when needed.
Commercial Area Support
- Support marketing activities in the market and commercial areas.
- Coordinate with the Commercial and Restaurant teams.
- Support activities related to customer engagement and area promotions.
- Help ensure promotional activities are properly implemented in the field.
Staff Training & SOP
- Support training for staff regarding customer service and customer handling.
- Help staff understand and follow service SOPs.
- Monitor service standards and provide feedback when needed.
- Coordinate with supervisors regarding staff performance and service issues.
2. REPORTING & COORDINATION
- Prepare regular marketing activity reports.
- Report customer feedback and marketing activity results.
- Coordinate with internal teams to ensure marketing activities run smoothly.
- Communicate with management regarding marketing plans and results.