Customer Care (Home Care)

Qualifications:

• Minimum education: Associate Degree (D3) in one of the following majors: Information Technology, Information Systems, Management, English or Japanese Literature, Communication Science, or International Relations
• Minimum 1 year of experience as a Call Center Agent or Customer Care in the Internet Service Provider (ISP) industry
• Strong understanding of ISP services, including internet installation and wired network systems
• Fluent in English (mandatory), with active and effective communication skills
• Willing to work in a 5-2 shifting (5 working days, 2 days off)
• Placement in Kab. Badung Bali

Job summary:

• Respond to customer inquiries via phone to understand and address their needs, complaints, or other issues related to products or services.
• Respond to and correspond with customers via email to understand and resolve their needs, complaints, or other product and service-related concerns.
• Recommend or promote products and services that best match customer needs by following established sales guidelines and recommendations.
• Participate in training programs and other learning opportunities to enhance knowledge of the company's products, services, policies, and job responsibilities.

Skills: Communication Skills, Customer Service, Problem Solving, Call Center, Outbound Call