IT Onsite Engineer (Pekanbaru)

Job Description

• Provide onsite technical support for hardware, software, and network-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Perform operating system installation, software deployment, and system configuration.
• Monitor and ensure the availability of IT infrastructure and end-user devices.
• Diagnose and resolve incidents based on SLA, escalating complex issues when necessary.
• Support user account management, email configuration, and basic access management.
• Coordinate with internal IT teams, vendors, and third-party providers for issue resolution.
• Perform preventive maintenance and routine health checks on IT equipment.
• Document incidents, troubleshooting activities, and resolutions in the ticketing system.
• Ensure compliance with IT policies, security standards, and operational procedures.
• Provide technical assistance during IT projects, system rollouts, and equipment deployments.

Requirements

• Bachelor's Degree (S1) or Diploma (D3) in Information Technology, Computer Science, Information Systems, or related fields.
• Minimum 1–3 years of experience as an IT Support, IT Onsite Engineer, Helpdesk, or similar role.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience in hardware troubleshooting, software installation, and peripheral device support.
• Basic understanding of LAN/WAN networking, TCP/IP, DNS, DHCP, VPN, and Wi-Fi connectivity.
• Familiar with Active Directory, Microsoft 365, and remote support tools is an advantage.
• Experience using ITSM or ticketing systems (ServiceNow, Jira Service Management, Freshservice, etc.) is preferred.
• Good analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Willing to work onsite in Pekanbaru and travel to client sites if required.

Preferred Skills

• Knowledge of basic server administration is an advantage.
• Familiarity with network devices such as switches, routers, and access points.
• IT certifications such as CompTIA A+, Network+, Microsoft, Cisco CCNA, or equivalent are a plus.

Recruitment Process: Screening Interview -> BI Checking -> User Interview -> Medical Check Up -> Offering -> Contract Signing

Skills: Endpoint Security Tools, Microsoft 365, Technical Documentation, Network Troubleshooting, Device Deployment & Configuration, Hardware Troubleshooting, Active Directory, Software Troubleshooting, Lan Support