Account Manager IT

Be the primary point of contact and build long-term relationships with customers

Help customers through email, phone, online presentations, screen-share and in person meetings

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Monitor and analyze customer's usage of our product

Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

Communicating with clients to understand their needs and explain product value

Building relationships with clients based on trust and respect

Collaborating with internal departments to facilitate client need fulfillment

Candidate must possess at least a Diploma/Bachelor's Degree, Computer Science / IT Field

Fresh Graduate are encouraged to apply

Excellent Communication skills

Target oriented and able to work under deadline

Have a knowledge to 3Dolphins Product included Chatbot, Omni Channel, and Whatsapp Broadcast

Set target and strategy of sales

To deliver high quality services to the Clients

Building relation with all client and prospective clients

Follow up and monitoring clients need fulfilment