Online Marketing & Communications
We are looking for an Online Marketing & Communications professional to manage our day-to-day online communication, updates, and enquiries. The role will focus on promoting our villas and services through relevant online channels, responding to enquiries, following up with potential guests, and maintaining clear and professional communication with customers and the team. The ideal candidate has excellent English communication skills, is proactive and organised, and is comfortable communicating with people through various online platforms. Key Responsibilities:
- Manage day-to-day online communication and enquiries through Facebook, Instagram, WhatsApp, and other relevant channels.
- Promote available villas, long-stay opportunities, and other services through appropriate online groups and platforms.
- Respond to enquiries promptly and professionally.
- Follow up with potential guests and leads to support bookings and conversions.
- Coordinate villa viewings for potential long-stay guests when required.
- Maintain regular communication and follow up with existing enquiries and potential clients.
- Coordinate with management and relevant teams to obtain accurate information for online communication and promotions.
- Ensure information shared online is accurate, up to date, and presented professionally.
- Maintain clear records of enquiries, leads, follow-ups, and bookings.
- Support other online marketing and communication activities as required.
Requirements:
- Excellent written and spoken English.
- Professional, confident, and presentable.
- Proactive, organised, and strong in follow-up.
- Comfortable communicating through social media, WhatsApp, and other online platforms.
- Basic understanding of accounting and comfortable working with numbers.
- Able to work independently and take initiative.
- Good attention to detail and ability to manage multiple enquiries.
- Previous experience in hospitality, property, sales, customer relations, online marketing, or a similar role is preferred.