Inbound Customer Care Agent (Jakarta & Bali | WFO | English

Speaker)

About the role

This role focuses on handling incoming customer inquiries through phone and digital channels, providing accurate information, resolving customer concerns, and ensuring a positive customer experience. The position requires strong English communication skills, as the agent may communicate with English-speaking customers and/or work in an English-speaking environment. This is a full-time, office-based position in Jakarta or Bali.

Key responsibilities:

Handle incoming customer inquiries through phone and digital channels

Provide accurate information to customers

Resolve customer concerns

Maintain CRM records

Ensure service quality standards

Handle inbound calls throughout the day

Multitask in a fast-paced environment

About you

Fluent in English, both spoken and written

Fluent in Bahasa Indonesia

Strong verbal and written communication skills

Customer-oriented and professional when handling customer inquiries and complaints

Comfortable handling inbound calls throughout the day

Previous experience in customer service, call centre, contact centre, hospitality, front office, or similar roles is an advantage

Basic computer skills and comfortable using CRM/customer service systems

Able to multitask and work in a fast-paced environment

Detail-oriented and able to follow established procedures

Willing to work full-time on-site in Jakarta or Bali

Skills: Communication Skills, Teamwork, Problem Solving, Call Center, Customer Support, Outbound Call, Microsoft Office, Customer Service, Customer Relationship Management, Help Desk