Product Director, Programmable Voice

Product Director, Programmable Voice Location: Brussels, Belgium/ Global Reports to: VP Programmable Voice, Messaging, Network API Scope: Global — Proximus Global L4 Programmable Voice AI solution

Job Summary

The Product Director, Programmable Voice is responsible for defining, building and scaling Proximus Global’s L4 Programmable Voice solution: an abstracted, ready-to-consume application layer built on BICS Cloud Communications carrier voice assets, Konera Network APIs and Telesign identity and fraud signals.

The role targets the global SMB, mid-market and voice-AI startup segments and enterprises — customers typically in the €10–100k ARR range — who want the capabilities large API platforms offer but cannot justify building and operating lower-level voice products themselves. It closes a structural gap in the portfolio: today

Proximus Global has no SMB voice offering in any market, while external CPaaS players capture the higher-margin application layer on top of our own wholesale assets.

This role owns the end-to-end product journey — from proposition definition through market launch and international scaling — leading a team of product managers and working cross-functionally across BICS, Konera and Telesign. The successful candidate will build the partner ecosystem and commercial model that position Proximus Global as a trusted, AI-ready challenger to Twilio, Bandwidth and Vonage in selected use cases and priority regions.

Key Responsibilities

Team Leadership

• Lead, mentor and develop a team of product managers across discovery, launch and scale-up stages
• Balance strategic guidance with hands-on support to bring a greenfield product to market at the pace of the category
• Build a product culture rooted in accountability, customer evidence, speed and AI-assisted ways of working

Strategy & Vision

• Own and evolve the Programmable Voice strategy, positioning the offering as the trusted L4 challenger to established global API platforms in selected use cases and priority regions
• Maintain a clear, phased roadmap: near term — number masking, branded calling and the AI voice agent on a programmable call-control engine, real-time media streaming and self-serve distribution; mid term — transcription, translation and language handling, notifications, flash calling, voicemail, recording, AI-capable IVR, CRM/workflow connectors and agentic exposure; long term — voice embedded natively into major LLM runtimes and agent frameworks
• Enforce scope discipline against the agreed exclusions: no direct large-enterprise motion (retained by BICS Cloud Communications), no race to the cheapest per-minute pipe, no in-house foundation voice models, and one global product with regional adapters rather than parallel codebases
• Identify market opportunities, customer needs and competitive positioning across Europe, North America, MEA, LATAM and Asia-Pacific

Product & Project Management

• Own the full product lifecycle, from ideation through launch to scaling, on a global footprint from day one
• Define and execute product plans, timelines and budgets, and steer build-versus-buy and platform architecture decisions for the greenfield OSS/BSS stack
• Ensure timely delivery within scope and quality expectations, including clean integration into BICS Cloud Communications, Konera and Telesign

Commercial & Monetisation

• Define and o

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business or a related field
• Master’s degree preferred
• Proven product leadership experience in CPaaS, UCaaS/CCaaS, voice or API platform businesses, ideally within telecommunications
• Track record of taking products from zero to one in innovation, incubation or greenfield environments, and scaling them internationally
• Experience with self-serve, product-led and SDK-led distribution models aimed at SMB, startup and developer buyers
• Strong background in API strategy, packaging, pricing and monetisation
• Strong leadership and team development capabilities, excellent strategic thinking paired with hands-on execution
• Commercial acumen, including pricing design, business case construction and margin management
• Strong communication and interpersonal skills, including with external partners, regulators and startup founders

Knowledge

• Solid understanding of the voice stack: PSTN and SIP trunking, DID numbering, call control, real-time media streaming and interconnect fundamentals
• Familiarity with branded calling and caller authentication frameworks, including STIR/SHAKEN and regional attestation models
• Deep understanding of telco APIs (e.g. identity, fraud prevention, QoD/network slicing, carrier billing)
• Working knowledge of the conversational and agentic AI landscape, including voice agents, orchestration platforms and LLM runtimes
• Awareness of the competitive field, including Twilio, Bandwidth, Vonage, Telnyx, Infobip and Sinch

Familiarity with industry standards, platforms and best practices