Resort Manager (Placement: Pejeng, Ubud)

Premier Hospitality Asia is looking for an experienced, professional, and service-oriented Resort Manager with strong leadership skills to oversee the overall resort operations and ensure smooth, efficient, and consistent service in accordance with company standards. Placement: Ubud

Key Responsibilities:

1. Oversee the overall resort operations, ensuring smooth, efficient, and well-coordinated daily operations in accordance with company standards.
2. Ensure service quality, cleanliness, facilities, safety, and guest comfort are consistently maintained.
3. Lead, manage, and evaluate the operational team while ensuring effective manpower planning and task distribution.
4. Ensure guest needs and expectations are met and handle guest complaints professionally and efficiently.
5. Monitor villa/resort conditions, maintenance, inventory, operational supplies, and facility requirements.
6. Coordinate with Owners, vendors, suppliers, contractors, and internal teams to ensure smooth operations.
7. Work closely with Sales & Marketing to support occupancy, revenue, and overall resort performance.
8. Ensure SOPs and operational standards are consistently implemented across all departments.
9. Identify operational issues and provide effective solutions and improvements to enhance service quality and work efficiency.
10. Prepare regular operational reports and provide updates and recommendations to Management.

Requirements:

1. Minimum Diploma/Bachelor’s Degree, preferably in Hospitality, Tourism, Hotel Management, or a related field.
2. Minimum 3–5 years of experience in a managerial/supervisory role within a hotel, resort, villa, or hospitality environment.
3. Previous experience as a Resort Manager, Hotel Manager, Villa Manager, or Operations Manager is highly preferred.
4. Strong leadership, team management, problem-solving, and decision-making skills.
5. Strong understanding of hospitality operations with a high focus on guest satisfaction.
6. Good communication skills in English and Indonesian, both written and spoken.
7. Ability to work independently and as part of a team in a dynamic hospitality environment.
8. Professional, responsible, detail-oriented, and well-groomed.

Skills: Customer Service, Hotel Cleaning, Leadership