KEY RESPONSIBILITIES
- Handle customer enquiries and provide timely, professional support.
- Resolve customer issues effectively while maintaining empathy and professionalism.
- Manage escalations and coordinate with relevant internal teams for resolution.
- Maintain accurate customer records and documentation.
- Use CRM tools and customer support platforms effectively.
- Monitor customer concerns and contribute to service improvement.
- Work collaboratively with cross-functional teams to ensure excellent customer experiences.
- Maintain high standards of customer service and contribute to continuous improvement.
QUALIFICATIONS & REQUIREMENTS
- Diploma or Bachelor's degree graduate.
- Excellent communication and interpersonal skills.
- Strong problem-solving and customer-handling abilities.
- Highly organised, responsive and able to work under pressure.
- Customer-centric with a natural ability to demonstrate empathy.
- Comfortable working with CRM tools and support platforms.
- Knowledge or exposure to any of the following sectors will be an added advantage : Real Estate & Construction
- Property Management
- Building Services & Maintenance
- Energy & Electrical
- Plumbing
- Technology
