Operation Lead
Role Purpose: The Operations Lead serves as the operational engine of PSA in Vietnam. This role is responsible for driving cross-functional process optimization (SOPs), eliminating operational bottlenecks, and ensuring all company initiatives across E-commerce, R&D/Tech, and Administration are delivered on schedule and with high quality. Key Responsibilities:
- Process Standardization & Systems Optimization (SOPs):
- Design, codify, and continuously upgrade Standard Operating Procedures (SOPs) across departments, including Brand/Dropshipping, Tech/R&D, and Admin/Finance.
- Analyze operational data to identify bottlenecks and implement immediate corrective actions.
- Project Delivery & Cross-Functional Alignment:
- Track project milestones across key company initiatives using project management suites (Notion / ClickUp / Jira).
- Coordinate workflows across functional teams and resolve resource or schedule conflicts to maintain On-Time Delivery (OTD).
- Risk Management & Performance Reporting:
- Identify potential operational risks (supply chain delays, technical development lag, staffing bottlenecks) and establish contingency plans (Plan B).
- Prepare weekly and monthly operational performance reports directly for the Board of Directors.
Candidate Profile & Requirements:
- Experience: 3–5 years of experience as an Operations Lead or Operations Manager within Cross-border E-commerce, scale-up Dropshipping ventures, or Tech Startups.
- Mindset: Strong systematic thinking, data-driven mindset, and logical approach to problem-solving.
- Tech Stack: Proficiency in project management and productivity tools (Notion, ClickUp, Jira, Miro, Slack).
- Languages: Professional English proficiency (IELTS 6.5+ equivalent) for technical reading, writing, and professional communication.
- Soft Skills: Sharp communication, strong execution capability, high accountability, and the ability to drive teams toward execution.
What You Get:
- Competitive Salary: Negotiable based on competency plus performance-based bonuses.
- Allowances & Perks: Comprehensive support including lunch, parking, snacks, and company-provided laptops.
- Financial Growth: 13th and 14th-month salary, with annual salary reviews based on performance.
- Health & Insurance: Full participation in SHUI (Social, Health, and Unemployment Insurance) per regulations, along with periodic general health check-ups.
- Company Culture: Bi-annual company trips and gifts/bonuses during holidays and festivals.
- Direct Impact: Work closely with the Founder to build the company’s core systems from the early stages.
- Tech Advancement: Opportunities for training and hands-on experience with modern AI models and advanced data analytics.
Workplace: Tropic Garden A2 - Thao Dien - HCM Work Hours: Mon–Fri: 9:00–17:30 (1.5h lunch break) Sat morning (Remote): 8:00–12:00
Skills: Problem Solving, Business Process Optimization, Operational Strategy, Team Management, Budget Management, Process Improvement, Risk Management, Leadership, Performance Management, Resource Allocation, Standard Operating Procedures (Sop), Project Management, Operations Management, Key Performance Indicators (KPI), Teamwork, Data Analysis