Front Desk Officer

Responsibilities:

Welcome clients and provide excellent customer service. Manage appointments, bookings, enquiries, cancellations and rescheduling. Convert enquiries into bookings and drive rebooking, upselling and cross-selling. Process cash, POS and transfer payments accurately. Maintain accurate client and appointment records. Coordinate with service providers to ensure smooth client flow. Handle client concerns and escalate where necessary.

Requirements:

1–3 years' experience in front desk, customer service, hospitality, salon, spa or similar roles. Excellent communication and customer service skills. Proficient with WhatsApp, POS, and basic computer applications. Strong organisational and cash-handling skills. Sales-oriented, professional, well-groomed and presentable. Reliable, punctual and honest. OND/HND preferred.

Location: Lagos 

Remuneration: NGN 100,000 – 150,000 Monthly