GM, PE Lifts Services

Position: GM – PE LIFTS SERVICES

Location: Abuja / Lagos

Reports To: Group CEO / Group Executive Management

Employment Type: Full-Time/Permanent

PE Lifts Services Ltd is seeking an experienced General Manager to lead and grow its elevator maintenance, repairs, modernization and Annual Maintenance Contract (AMC) business.

The ideal candidate will be a technical-commercial leader with strong elevator industry experience and proven ability to manage service operations, customers, teams and commercial performance. KEY

RESPONSIBILITIES

• Lead all elevator maintenance, repairs, breakdown response and service operations. - Grow the company's AMC portfolio, renewals and recurring service revenue.
• Develop third-party maintenance and modernization opportunities.
• Manage service engineers, technicians, supervisors and support teams.
• Oversee preventive maintenance, technical quality, safety and customer satisfaction.
• Manage AMC pricing, budgets, costs, margins, revenue and profitability.
• Lead major repairs and elevator modernization projects.
• Manage key customer relationships and resolve escalated service issues.
• Establish effective service processes, KPIs, reporting and performance controls.
• Provide Management with accurate operational and financial performance reports.

REQUIREMENTS

• 8–15+ years' relevant experience, preferably within the elevator/vertical transportation industry.
• Proven experience managing elevator maintenance/service operations.
• Strong knowledge of traction, MRL, hydraulic and other elevator systems.
• Multi-brand elevator experience is highly desirable.
• Demonstrated experience managing AMC contracts, renewals and customer retention.
• Experience managing technicians/engineers and service teams.
• Strong commercial, budgeting and P&L understanding.
• Experience in repairs, modernization and spare-parts management.
• Strong leadership, customer management and problem-solving skills.
• Bachelor's Degree/HND in Mechanical, Electrical/Electronic, Mechatronics, Electromechanical Engineering or related field.
• MBA/MSc or relevant management qualification is an advantage.

WHAT WE ARE LOOKING FOR

We are looking for someone who can build and run an elevator service business, not simply manage technical maintenance.

The successful candidate must demonstrate strength across: Technical Expertise | Service Operations | AMC Growth | Customer Management | Commercial Performance | Team Leadership

KEY PERFORMANCE AREAS

AMC Growth

• Customer Retention
• Service Revenue
• Modernization Revenue
• Elevator Uptime
• Response Time
• Technician Productivity
• Gross Margin
• Contract Profitability
• Safety

Interested candidates should submit their CV highlighting relevant elevator service, AMC, team-management and commercial experience to headhr@pelifts.com