General Manager - THE PRIVE SPA

1. Key Responsibilities

• Oversee daily operations and performance across D1, D2, D7 and Hanoi.
• Ensure consistent service, hygiene, sterilization, customer-care and brand standards across all
• branches.
• Set and monitor weekly and monthly revenue, productivity, customer-retention and service-quality
• targets.
• Review branch performance, identify the cause of underperformance and implement corrective action.
• Lead branch managers, reception, customer service, technicians and support teams with clear
• responsibilities and reporting lines.
• Conduct structured management meetings with agendas, owners, deadlines and documented follow-
• up.
• Work with HR on manpower planning, recruitment, interviews, onboarding, probation, performance
• management and retention.
• Identify recurring reasons for staff turnover and implement practical preventive actions.
• Ensure technical, operational and customer-service training produces measurable improvements.
• Manage serious customer complaints and improve the complete customer journey from booking
• through aftercare.
• Control operating expenses, staff allocation, stock, supplies and company assets without lowering
• service quality.
• Submit accurate and punctual reports covering results, problems, analysis, actions, responsible
• persons and deadlines.
• Anticipate operational risks and present solutions before problems become urgent.
• Support pricing, promotions, partnerships, new services and future expansion when required.

1. Key requirements

• Minimum five years of management experience in luxury spa, beauty, wellness, hospitality, hotel,
• premium retail or a related service industry.
• Multi-branch, senior operations or management-of-managers experience is strongly preferred.
• Native or fluent Vietnamese and strong professional English are mandatory.
• Able to conduct meetings, interviews, training and management communication in English and write
• clear English reports and emails.
• Additional languages such as Chinese, Cantonese, Korean, Japanese or French are an advantage.
• Strong ownership, execution, organization, commercial awareness and deadline management.
• Able to make decisions, solve problems under pressure and address difficult performance matters
• professionally.
• Comfortable working directly with the Founder in a fast-moving, owner-led business.
• Able to travel between Ho Chi Minh City branches and to Hanoi or future locations when required.
• Available to support weekends, public holidays or urgent operational situations when necessary, with
• the schedule adjusted appropriately.

Working Location: Primarily based at Privé Spa District 1 office (approximately 70%), with approximately 30% of working time allocated across the District 2, District 7 and Hanoi branches, as well as remote working arrangements, depending on operational requirements, branch inspections, meetings and business needs.

Kindly send to us your CV ver English.

Skills: Microsoft Office, Administration, Operations Management, English Language